FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & Shipping

When will my order ship?

Most orders are prepared for shipment within 1 business day.

Orders placed on Friday, Saturday, or Sunday are generally processed the following Monday, excluding holidays.

Once your order ships, you’ll receive tracking information by email.

How long does shipping take?

Standard U.S. shipping typically takes 4–7 business days, including processing and transit time.

Delivery times may vary slightly depending on the carrier and destination. 

How much does shipping cost?

We offer free standard shipping on U.S. orders over $69.

Any applicable shipping charges for orders below the free-shipping threshold will be shown at checkout before payment.

Where do you ship?

We currently ship within the United States only.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at:

info@lovisol.com

We’ll do our best to help, but once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

Size & Fit

How do I choose the right size?

Please review the Size Guide and the fit notes on the individual product page before ordering.

We recommend choosing your size based on your body measurements rather than relying only on your usual size, as fit may vary between knitwear styles.

What if I’m between sizes?

Please check the specific fit recommendation on the product page, as stretch and silhouette vary between styles.

If you’re unsure which size to choose, feel free to contact us at info@lovisol.com before placing your order.

Size Exchanges

Can I return my order?

We do not accept returns or refunds for non-defective items.

However, eligible U.S. orders may request one size exchange per item within 7 days of delivery.

If your item has a quality issue, arrives damaged, or you receive the wrong item, please contact us within 3 days of delivery.

Can I exchange an item for another size?

Yes.

Eligible U.S. orders may request one size exchange per item within 7 days of delivery, subject to availability.

Exchanges are limited to a different size of the same item.

Each item is eligible for one size exchange only.

What condition must the item be in for a size exchange?

A brief indoor try-on is allowed.

To qualify for an exchange, the item must:

  • Be unworn beyond a brief indoor try-on
  • Be unwashed and unused
  • Have all original tags attached
  • Be returned in its original packaging
  • Be free from makeup, deodorant, perfume, stains, odors, pet hair, or other signs of wear
  • Be free from pulls, snags, stretching, visible pilling, deformation, or damage

Because our knitwear is delicate, items that do not remain in their original, resellable condition cannot be accepted for exchange.

Who pays for size exchange shipping?

Customers are responsible for the cost of shipping the original item back to Lovisol.

Once the returned item has been received, inspected, and approved, Lovisol will cover one standard shipment of the replacement size within the United States.

What if the size I want is sold out?

Size exchanges are subject to availability.

If your requested replacement size is unavailable, please contact our Customer Care team and we’ll let you know what options are currently available.

A refund will not be issued solely because the requested replacement size is unavailable.

Can sale items be exchanged?

Items specifically marked Final Sale cannot be returned, refunded, or exchanged.

Discounted or promotional items that are not marked Final Sale may qualify for one size exchange unless otherwise stated on the product page or in the promotion terms.

Complimentary gifts and promotional gifts are final sale unless otherwise stated.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 3 days of delivery at:

info@lovisol.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the item and the problem

We may request additional information to review your claim.

If the issue is confirmed to be our responsibility, we’ll provide an appropriate replacement, refund, or other resolution and cover the related shipping costs.

How do I request a size exchange?

Please email info@lovisol.com within 7 days of delivery and include:

  • Your order number
  • The item you purchased
  • Your original size
  • The size you would like to receive

Please wait for approval and return instructions before sending your item back.

Unauthorized returns may not be accepted.

Account

Do I need to create an account to place an order?

No. You can place an order without creating an account.

Creating an account can make it easier to view your order information and manage future purchases.

How do I reset my account password?

Select Forgot password on the login page and enter the email address associated with your account.

You’ll receive an email with instructions to reset your password.